Sweep Home Chicago - Relax, we'll take care of it

FAQs

How far in advance do I need to schedule services?

We will try our best to fulfill your request of same day services, but 24 hours ahead of time is ideal.

What is your cancellation policy?

We require a 24 hour notice to avoid penalty.

What if I miss my appointment?

There is a fee for any appointments that have not been cancelled in advance. Upon your request we do offer reminders via phone or email.

Does someone always have to be home while cleaning?

If you will not be home, please call to provide the information required to obtain access. You can provide us the keys, provide us with the access code or tell the doorman to give us access.

Will I get the same person or team every time?

We try very hard to have the same personnel to your home every time. Per your request we will send the same crew if you offer us arrival flexibility. Occasionally, due to illness or the like, an alternate team or maid will have to be substituted.

What if I am unhappy with the service I receive?

Then please call us. We will gladly listen to your complaints/concerns. We will do everything we can to fix the problem. Should an area of your home or office not be cleaned to satisfaction, we will quickly return to clean it for free.

What if something is damaged during the service provided?

We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, Sweep Home Chicago will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed. We are fully bonded and insured so that should the unfortunate happen we have it taken care of.

Do I have to do anything before the cleaning?

In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, important documents, toys and other personal household items.

Don't see your question?

Please contact us for more advice or information on our services