Frequently Asked Questions About Our Cleaning Services
Do I have to do anything before my house or commercial cleaning services? Are Sweep Home Chicago employees pet friendly?
We think it’s critical for anyone looking to hire a house or commercial cleaning company to ask the prospective company some powerful questions. Any maid service company should be able to answer these questions and more. Contact Us for more information about how Sweep Home Chicago’s house and commercial cleaning services work.
Does someone always have to be home while cleaning?
If you will not be home for the cleaning, please call to provide the information required to obtain access. You can provide us the keys, the access code, or tell the doorman to give us access.
Will I get the same person or team every time?
We try very hard to have the same personnel to your home every time. Per your request we will send the same crew if you offer us arrival flexibility. Occasionally, due to illness or the like, an alternate team or maid will have to be substituted.
What is your cancellation policy?
We understand that life does not always go as planned. However, if it is necessary to cancel/postpone any scheduled cleaning, we ask that you please call the Sweep Home Chicago office at least 24 hours prior to the scheduled cleaning. That will allow us ample time to make the necessary adjustments to our daily cleaning schedule. If we do not receive 24 hours notice, a $40 fee will be assessed to the customers credit card, which will be required to book a cleaning appointment.
What if I am unhappy with the service I receive?
Please call us. We will gladly listen to your complaints/concerns. We will do everything we can to fix the problem.
In fact, we are so confident in our house and commercial cleaning services that we guarantee them. Should an area of your home or office not be cleaned to satisfaction we will re-clean whatever it is that you aren’t happy with within 48-hours after you contact us to do the re-clean for free.
What if something is damaged during the service provided?
We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, Sweep Home Chicago will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed. We are fully bonded and insured so that should the unfortunate happen we have it taken care of.
Do I have to do anything before the cleaning?
In order to give you the greatest house and commercial cleaning value, we ask you to take a few minutes the night before to pick up extraneous clothing, important documents, toys and other personal household items.
How far in advance do I need to schedule services?
We will try our best to fulfill your request of same day cleaning services, but 24 hours ahead of time is ideal.
Are your employees pet friendly?
Most of our employees are fine with having pets around for the cleanings. There are a few employees that we have that are allergic to pets and they would obviously be sent. Bottom line is that we have plenty of options and can always find people to go who are fine with pets.
Home much of a tip is customary?
A tip is not required, but is definitely appreciated. I would say about 50% of Sweep Home Chicago’s customers tip. Our employees make a regular wage, so they do not depend on tips. If you do not tip they will not be upset. If you do decide to tip 10-20% is a good tip.
Are you licensed, bonded and insured?
Yes, we are. We also do full background and reference checks on all of our employees to make sure we have good, trustworthy employees in your home.
What is the difference between basic cleaning and deep cleaning?
Basic house cleaning is a all around good surface cleaning concentrating on kitchens, bathrooms, floors and dusting. There is a set list of tasks that are done and is more than likely going to be set up as a flat rate. On deep house cleaning we can do whatever the customer wants that is cleaning related. This cleaning will be set up for an hourly rate. Most of the time customers will set up to have all of the basic cleaning items + certain specifics that they want concentrated on.
Don’t see your question?
Please contact us for more advice or information on our house or commercial cleaning services.